Dental Axess is hiring

Posted on December 21, 2016 · Posted in News & Events

Technical Support Specialist for Dental CAD/CAM

Dental Axess is head quartered in North Ryde providing digital dentistry solutions in Australia and New Zealand. We offer technical support to one of the largest dental CAD/CAM platforms including dental laboratories, clinics and manufactures. As our customer base is expanding rapidly we are looking for a new position to provide technical support to customers contributing strongly to overall customer satisfaction.


The applicant must have a positive approach and attitude and enjoy assisting customers in their daily applications of Dental CAD/CAM, finding solutions, develop infrastructure for the implementation of systems internally and externally, and thrive in a busy environment where multitasking is required.



  • IT educational background
  • Expert knowledge in Microsoft Windows
  • Expert knowledge with networking and understanding and implementing client-server installations
  • Database administration knowledge
  • User level knowledge on CRM systems
  • Technical consultancy experience
  • Previous experience in 3Shape Dental System is advantageous


  • Customer orientated approach
  • Strong technical interest and understanding of IT, software and engineering issues
  • Strong interest and understanding of dental CAD/CAM systems and processes
  • Good communicator, with the ability to engage and listen

Areas of responsibility:

  • Technical support on 3Shape hardware (dental 3D scanners) and software via online support, telephone, e-mail and on-site customer visits
  • Integration and support of the digital dental workflow as developed by Dental Axess
  • Support case management: logging, prioritization, trouble shooting, closing and follow up
  • Install and train end users on 3Shape Dental System
  • Contributing to Dental Axess IT infrastructure

We offer:

  • Highly regarded, market leading environment
  • The opportunity to become a member of a highly skilled specialist team
  • Continued training and career advancement
  • A large possibility to influence your job
  • Competitive salary level

Candidates must be eligible to work in Australia.

Applicants will only be considered upon submission of a non-generic Cover Letter detailing both the relevance of their skills and experience to the role and strong evidence of company research.

For more details about this opportunity please e-mail